FAQ

There is no age requirement as such, though we feel a child is ready from age 4 onwards. No prior experience is required! We welcome all kids who wish to join our EduSport family. All new players will be assessed by our coaches and allocated to groups that best fits their profile..

We would like to have a seamless training experience and this means early arrival and enough preparation time. Our coaches always arrive around 15 minutes before the start of each training session to set up the court.
We encourage your child to arrive at least 10 minutes and be ready for training, mingle with their friends and teammates get ready for the fun.
As for the kit that your child should bring – be dressed in comfortable sporting clothes (t-shirt and shorts), tennis shoes, socks, face towel and a tennis racket. Your child should also have a full bottle of water and some snack bar (if necessary) to be kept on the court side for hydration whenever necessary.

We believe that training multiple times a week will definitely accelerate a player’s development. We will be glad to discuss several options based on your child’s weekly availability and our own internal schedule.

We do not recommend individual training sessions for kids that are just beginning to learn the game. Group training is very effective and the kids learn and perform better in a group. However, if the child has reached a certain proficiency, we can consider individual training sessions.We can consider a special arrangement if the child is preparing for a competition and requires dedicated training and preparation.

Your child is assigned to a particular training session with children of similar abilities and competencies. The coach and the coordinating team are responsible for maintaining a set schedule. As a tennis academy, our commitment is the same for every child and this means that there are limited and fixed spaces allocated to each player every week.
It is recommended that the child follows the allocated training session and stay within the group assigned.

If your child misses training because of sickness and if you can produce a valid MC, we will not charge for the lesson. If a child misses due to other reasons, there will be no make-up session and the class will be charged. If the child is unable to join due to sickness, please message the coordinator at-least a day in advance so classes will not be charged.

We believe that playing against other players of similar levels or higher will significantly aid a child’s tennis development and as such, we will provide opportunities for players to take part in competitive and friendly matches that are deemed by our coaches to be suitable for their abilities and development.

As stated earlier the Tripartite collaboration and partnership involving the Coach-Player-Parent is very important and an integral part of the player's and child's development. Players and coaches need to build a communication bridge in relation to the player's development. Family members are not allowed to enter the tennis courts during the training session. They are however encouraged to sit outside and view the training session

We offer adult training sessions as group lessons as well as individual classes. Please get in touch with us for more details.

All our training programmes are organised on a term basis and our fees are adjusted accordingly each term.
Each session is typically 10 classes and you are encouraged to buy the package for the full 10 lessons. The package price for 10 lessons are also cheaper than for individual classes. If a person wants to join after a term has started, the full fee is still payable.
We spend a considerable amount of time in putting together a coaching team and other resources and we seek your understanding in paying for the full package.

If you anticipate that your child will be able to attend only 50% of the scheduled classes, we will allow the purchase of a package for 5 lessons.
We have devised this arrangement to allow your child to continue to enjoy training with us and revert back to the full sessions at the earliest.

Payment options will be through Paypal, and Paynow (Using UEN number) provided through our portal.

We seek your cooperation in timely payments so that you can enjoy our continued services. In case of a late payment, we will waive late payment charges for the first time. In case of persistent late payment, we will be forced to add late payment charges to your statement.
In the event the payment is not made by the due date, we will add a late payment administrative fee of $25.
In addition, we reserve the rights to suspend the affected player from participating in training pending full payment of all outstanding amounts.

As a policy, we do not offer refunds. In case of an accidental overpayment we can either credit the amounts for a future use or refund the excess amount after deducting any applicable charges.

Kids group class
If the weather forecast indicates that it will rain at the stated time of the class, please check for updates from the coach / coordinator to confirm that the class is cancelled. It can so happen, that it rains in some parts of Singapore and not at our courts and vice versa. In case of cancellation by us, we will not charge for the class and will be rescheduled for a later date. If the class has started and it starts raining, the following conditions will apply. If the class has been half way through (30 mins in a 1hour class, 45 minutes in a 90 minute class), we will proceed to the sheltered area of our facility and focus on the physical condition and other strength training exercises for the rest of the class duration and this will be counted as a complete class. If the class is less than the half way mark, the class will be abandoned and players will not be charged.
Our methodology not only focusses on technical abilities, but has a strong emphasis on cross training involving physical conditioning, running, statics, body weight and mental strength. In order to improve one’s tennis game, it is important to work on cross training.

In case of emergency (serious accident or injury), we will first call the emergency hotline to request for an ambulance to transfer the injured player to the nearest hospital (as determined by the paramedics). We will then next call the primary contact of the injured player (usually the parent who fills in the registration form), failing which we will call the emergency contact stated in the registration form. A member of the EduSport team will stay with the injured player until the arrival of the player’s primary/emergency contact.
If it is not an emergency, we will call the primary contact of the injured player, failing which the emergency contact, to inform about the incident and discuss the next course of action.
In light of the above, please ensure that the contact information that you provide to us is accurate.

We take your privacy seriously. EduSport Tennis Academy has a Privacy Policy in place that outlines our practices regarding handling personal information that you may provide to us.
The Privacy Policy is subject to our Business Terms and Conditions. Please refer to our website for the Privacy Policy in full. By participating in any of our training activities, you expressly consent to the information handling practices described in our Privacy Policy.
Please note that this policy does not apply to the practices of third parties that the EduSport Tennis Academy does not own or control..

Super! We are glad that you will soon join our growing EduSport family and begin to have fun! Simply fill up our Online Registration Form and our friendly staff will be in touch shortly to arrange your trial.
Please note that you need to notify us in advance if you are interested in bringing your child down for a trial, just in case the training group you are interested in is full or otherwise unavailable.